The Bird e-bike program has landed in South Burlington, Burlington, and Winooski! Bird’s goal is to bring affordable, environmentally friendly transportation solutions such as e-bikes to communities across the world. In order to comply with city rules and regulations and to keep everyone safe, please read the important safety information below.
How to Ride
The first step in riding a Bird is downloading the Bird app. It takes a few seconds using this link. You’ll be asked to create an account and add a payment method.
Riding
E-Bikes are located throughout our three cities. You can ride to the destination of your choice within the service area (South Burlington, Burlington, and Winooski, with limited exceptions). When riding the e-bikes, please be mindful of pedestrians, intersections, and other bicyclists. Please obey the rules of the road and, as always, you must be 18+ to ride with Bird. E-bikes are available to rent 24/7.
Parking
You must park and lock the Bird e-bike to a bike rack in order to end your ride, anywhere within the service area.
Getting in Touch with Bird
Anyone can report issues with Birds using Community Mode in the Bird app. Look out for the "️️⚠️" in the bottom left corner within the Bird mobile app to access Community Mode.
Customer Support can be reached at hello@bird.co or by contacting our 24/7 support line at +1 (866) 205-2442. For more immediate assistance, please email vermont311@bird.co.
Enjoy the ride!